1 / 10

Mr Simmons from Nashan Dynamics wants to improve customer support by routing chat requests to the right agent based on the customers’ language. He also wants the agents to have fast access to relevant informations with automatic pop-ups related to the requests. Which tool can he use ?

2 / 10

Cyberdone Systems just hired a new sales rep. The guy knows people, and he wants to import 100,000 leads in Cyberdone’s org. As an awesome admin, how would you complete this task ?

3 / 10

What are the two main types of Flow ?

4 / 10

Mr Reynold, new Salesforce admin at Marsk Intersolar, just started using dashboards. What does he need to know about dashboard refresh ? (select 2 answers)

5 / 10

Which tool would you use if you need to export data every night ?

6 / 10

How many characters can a formula field contain ?

7 / 10

What is true about Utility Bar ? (select 2 answers)

8 / 10

Ms Glau from Blue Sun Corp wants to know what is possible to do with queues. Which 3 of the following can you tell her ?

9 / 10

Which of the following are Mass Transfer tool features ? (select 2 answers)

10 / 10

What is NOT possible to do using the “Manage Campaign Members” button on the “Campaign Members” related list of a Campaign record ?

Your score is